General questions

Why choosing Taurac?

Taurac is there for every professional with every budget. The mix of products have been developed from the user's working and thinking world and are suitable for a wide variety of applications.
What are Taurac's core values?

Taurac stands for professionalism and quality based on the MOVE concept.

Taurac is there for every professional with every budget. Quality is paramount at Taurac. With A-brand drivers from Tridonic and Osram, Taurac supplies products with an excellent power factor, high efficacy and a long lifespan. The products are provided with a strong housing, so that installers have quality at an affordable price. The mix of products have been developed from the user's working and thinking world and are suitable for a wide variety of applications according to the MOVE concept.
In which countries is Taurac available to buy?

Taurac works with specialized dealers. For orders in the Benelux, please contact RACA Group B.V.. You can easily place your order online, by telephone or by e-mail.

Where can I find the terms and conditions?

The general terms and conditions can be found on the website, at the bottom of the website (footer).

How can I place an order?

Taurac works with specialized dealers. For orders in the Benelux, please contact RACA Group B.V. in Hillegom, the Netherlands. You can easily place your order online, by telephone or by e-mail.

Would you also like to become a dealer of Taurac products? Contact us on +31 88 500 8440. We are happy to discuss the possibilities.
Can I also request a quote?

Taurac works with specialized dealers. For orders in the Benelux, please contact RACA Group B.V. in Hillegom, the Netherlands. You can easily request your quote online, by telephone or by e-mail.

Would you also like to become a dealer of Taurac products? Contact us on +31 88 500 8440. We are happy to discuss the possibilities.
How can I request the delivery time of a product?

Taurac works with specialized dealers. For orders in the Benelux, please contact RACA Group B.V. in Hillegom, the Netherlands. You can easily request your delivery time online, by telephone or by e-mail.

Would you also like to become a dealer of Taurac products? Contact us on +31 88 500 8440. We are happy to discuss the possibilities.

Does Taurac offer a warranty on supplied fixtures, emergency lighting and batteries?

Naturally, Taurac offers you a guarantee. We offer a 3-year warranty on Basic and Plus fixtures. A 5-year warranty on the Premium line itself. We offer a 4-year warranty on emergency lighting batteries on an autonomy of 1 to 3 hours.
How can I register my product for research within the warranty period?

Taurac stands for quality. If the product does not function properly within the warranty period, please contact your Taurac supplier. Your Taurac supplier will repair or replace the product free of charge.
What if my product was delivered damaged?

Items which are returned for crediting (eg incorrect delivery) must be sent undamaged and in the original packaging. Use extra packaging for your return shipment. Damage caused by inadequate packaging can void the warranty. If the packaging is not the cause, please contact your supplier.
Can I also have the product repaired outside the factory warranty?

Yes certainly. Your Taurac supplier can examine the product and then agree with you what possible follow-up steps and costs for repair will be.